white residue on brown pill [Archive]

nick76

12-25-13, 12:57 am

I recently buy an Animal PM, just found it it got white residue on brown pill as attach....p

http://www.mediafire.com/view/dgezgfy6d54g1gf/brown%20pill%20overall.jpg

http://www.mediafire.com/view/unqhhrppjunp5vq/brown%20pill%20detail.jpg

is it normal for the white residue to appear that?

Anyone have encounter that problem before?

Firefist

12-25-13, 6:06 am

I recently buy an Animal PM, just found it it got white residue on brown pill as attach....p

http://www.mediafire.com/view/dgezgfy6d54g1gf/brown%20pill%20overall.jpg

http://www.mediafire.com/view/unqhhrppjunp5vq/brown%20pill%20detail.jpg

is it normal for the white residue to appear that?

Anyone have encounter that problem before?

whats up brother? Im pretty sure thats just from the other white tabs in there rubbing off against it causing the white marks.

nick76

12-25-13, 8:55 pm

whats up brother? Im pretty sure thats just from the other white tabs in there rubbing off against it causing the white marks.

I scare is mold growing on the brown pill.....but when I rub it, it won't go away.

Firefist

12-26-13, 7:30 am

I scare is mold growing on the brown pill.....but when I rub it, it won't go away.

if it bothers you still, I would take it back to where you got it from and check their return policy, Universal garuntees all of thier products.

G-Six

12-26-13, 9:18 am

I recently buy an Animal PM, just found it it got white residue on brown pill as attach....p

http://www.mediafire.com/view/dgezgfy6d54g1gf/brown%20pill%20overall.jpg

http://www.mediafire.com/view/unqhhrppjunp5vq/brown%20pill%20detail.jpg

is it normal for the white residue to appear that?

Anyone have encounter that problem before?

I agree with Firefist, it looks like the white pill rubbed off on the brown pill. Like Firefist said, the first action would be to contact the store/online site that you purchased it from. If they will not honor it and take care of you, Universal will. In the event, your place of purchase does not refund or replace for you, either PM me on the FORVM or email info@animalpak.com and we will make sure that pack gets replaced for you. Keep us in the loop, buddy.

nick76

12-26-13, 10:35 am

I agree with Firefist, it looks like the white pill rubbed off on the brown pill. Like Firefist said, the first action would be to contact the store/online site that you purchased it from. If they will not honor it and take care of you, Universal will. In the event, your place of purchase does not refund or replace for you, either PM me on the FORVM or email info@animalpak.com and we will make sure that pack gets replaced for you. Keep us in the loop, buddy.

so far, I try to avoid eating pak that contain the white residue on brown pill. I just found up that even my animal pump that contain the brown pill also have the white residue. will try to observed if the white residue become bigger coverage then it mean something that is live(mold) on it.

nick76

12-26-13, 10:36 am

if it bothers you still, I would take it back to where you got it from and check their return policy, Universal garuntees all of thier products.

let me observe the white residue whether it grow bigger or not.

J-Dawg

12-27-13, 11:55 am

I recently buy an Animal PM, just found it it got white residue on brown pill as attach....p

http://www.mediafire.com/view/dgezgfy6d54g1gf/brown%20pill%20overall.jpg

http://www.mediafire.com/view/unqhhrppjunp5vq/brown%20pill%20detail.jpg

is it normal for the white residue to appear that?

Anyone have encounter that problem before?

Hey nick, I'm waiting to hear back from QC on this. They won't be back until 1/2/14 but I wanted to give you a heads up that we'll have them look into the issue.

nick76

12-28-13, 9:52 am

Hey nick, I'm waiting to hear back from QC on this. They won't be back until 1/2/14 but I wanted to give you a heads up that we'll have them look into the issue.

Thanks J-Dawg for inform this :)

J-Dawg

01-02-14, 10:11 am

Nick, do you have the lot number for this batch? It should be printed on the bottom of the container.

Also, where are you located? I want to see how we can get the can back so that QC can look into it and then send you out a replacement can.

nick76

01-02-14, 10:37 am

Nick, do you have the lot number for this batch? It should be printed on the bottom of the container.

Also, where are you located? I want to see how we can get the can back so that QC can look into it and then send you out a replacement can.

it written as
#184000K. EXP:12/2015 for the PM pack
http://www.mediafire.com/view/i6nza6n7wdqou90/PM%20pack.jpg

for the pump pack is as below
#1858026. EXP:03/2016 (not very clear for this)
http://www.mediafire.com/view/7kt8s460vho6joi/pump%20pack.jpg

I located at Malaysia, Kuala Lumpur.

J-Dawg

01-02-14, 10:53 am

it written as
#184000K. EXP:12/2015 for the PM pack
http://www.mediafire.com/view/i6nza6n7wdqou90/PM%20pack.jpg

for the pump pack is as below
#1858026. EXP:03/2016 (not very clear for this)
http://www.mediafire.com/view/7kt8s460vho6joi/pump%20pack.jpg

I located at Malaysia, Kuala Lumpur.

Thanks for sending this back. I'm having QC look into this now. They can pull retention samples from this lot and inspect everything for us.

nick76

01-02-14, 11:09 am

Thanks for sending this back. I'm having QC look into this now. They can pull retention samples from this lot and inspect everything for us.

noted....thanks for fast response...

nick76

01-20-14, 9:14 pm

any result for this matter?

J-Dawg

01-21-14, 3:59 pm

any result for this matter?

Nick sorry about that delay. I sent a direct email to you.