My mom wanted to grab me an Animal hoodie for christmas, but mistakenly got me a pullover, when I would have rathered a zip-up. In talking to the guys at Universal, they sent me a new zip-up hoodie, with a postage sticker in the box, trusting that I will send back the pullover. Well, I got the zip up yesterday, and am going today to mail back the pullover.
Big thanks to the guys at Universal for their trust and great customer service. just wanted to make this known to everyone.